Frequently Asked Questions
These oils are formulated with Ashley’s personal touch and can help take your results to the next level!!!
Shipping & Returns
Worldwide Return Policy:
Customers are eligible for a 1,000 day money-back guarantee when they've purchased any of the following products from the FasciaBlaster.com or AshleyBlackGuru.com sites: the FasciaBlaster® device, MasterBlaster™ device, FaceBlaster™ device, BigDaddy Blaster™ device, Party Blaster™ Device, Paddle Blaster™ device, Mini1™ device, Mini2™ device, or Nugget. Once we confirm we have received the returned item in our warehouse, please allow for 5-7 business days for the refund to process. Shipping and handling costs (both the fee to send and to return) are non-refundable.
For bundled products, all individual products must be returned to receive a refund. For bundles with creams or oils, breaking the seals on the creams or oils will void return eligibility. Additionally, the Limited Edition FaceBlaster™ Gift Set is refundable only if the entire kit and its contents are returned, and none of the seals on the oil, cleansers, and cream have been broken. However, if you experience allergy issues potentially related to the use of the products, please contact support@FasciaBlaster.com to see if you qualify for an exception.
Defective Products Policy:
For products purchased from FasciaBlaster.com or AshleyBlackGuru.com, you are eligible for a replacement of manufacturer defective products for the following devices: the FasciaBlaster® device, MasterBlaster™ device, FaceBlaster™ device, BigDaddy Blaster™ device, Party Blaster™ Device, PaddleBlaster, Mini1™ device, Mini2™ device, or Nugget for up to 30 days from the date of purchase. Please inspect upon receipt. After 30 days, you'll be eligible to receive a replacement and will only be responsible for the shipping and handling.
For products purchased from seller "Ashley Black Guru" on Amazon.com, you are eligible for a replacement of manufacturer defective products for the following devices: the FasciaBlaster® device, MasterBlaster™ device, FaceBlaster™ device, Mini1™ device, Mini2™ device, or Nugget for up to 30 days from the date of purchase. Please inspect upon receipt.
Return policy for sales of our other products:
The Blaster Oil™ Set, Blaster Oil™ and After Blaster™, FaceCare Essentials™, AB Hat, Ask Me Blast Me set, Tank Top - Distorted AB Logo, Tee Shirt - Distorted AB Logo, I.C.E. Foundations DVD Kit, and all apparel sales are final and non-refundable.
You are eligible to exchange your apparel purchase for a different size of the same product within 14 days from the date of purchase (subject to availability). The cost of the return shipping of the product for exchange is the responsibility of the Customer.
You are eligible for a replacement of manufacturer defective apparel for 14 days from the date of purchase. Please inspect upon receipt.
Lost or Stolen Orders:
After your order has been placed, processed, and payment approved, your product will ship via common carrier freight, USPS, UPS ground or FedEx Ground unless otherwise specified. There is a handling fee for all products that are shipped. UPS Ground, USPS, and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. The Ashley Black affiliated companies are not responsible for lost, stolen, misplaced, or delayed shipments, or deliveries damaged by the freight carriers, or for delays, losses, misdeliveries, or other problems with shipments resulting from incorrect information provided by the Customer. Please contact the carriers to address issues in this regard.
Orders cannot be canceled or amended once check-out has been completed. After receipt of the product(s), please contact support to setup a return.